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Shipping & Returns

Free Shipping to Worldwide

Shipping Agents
We usually use DHL, EMS, UPS or sometimes FedEx to deliver your items, straight to your door.

Delivery Time
It will take about 5-7 business days for the package arrive your door after shipping. Usually speaking, we will ship out your order in 24 hours after we confirm your payment.

Delivery information
Making sure to entering a right shipping address is vitally important when placing an order, as well as the contact phone number and email address. Our company can not be responsible for reshipment if you provided us with an incorrect shipping address.

Track your order
Once the order is shipped, a tracking number will be emailed to you. Please follow the instructions on the email in order to track your package. With this tracking number, you can track the progress of your items from the time your order leaves our warehouse to the time it arrives to your door!

Custom:
You do not need to worry about whether or not the package can pass the custom successfully. We cooperate with the shipping company to help costumers finish custom procedures. And you usually don’t need to pay any tax. So far, the Customs declaration percentage of our products has reached 100%.

Note:
1. If you provide wrong information about the address, leads to the items can not delivery successful, we need to reship the items; we will recharge the reshipping fee.
At this situation, if you would like to cancel this order, we will charge the restocking fee.

2. When the items are signed by someone according to the record shown on the delivery system, we are supposed that you will receive the items. That is not our responsibility if the parcel is picked by anybody else, you can call your local post office to have a check.

3. The following factors may delay the delivery:
---The items you ordered is out of stock or need to custom-tailor, so we will take more time to prepare your products.

---Special days: Sometimes the factory or our office will be off, such as holidays and other reasons. So we need extra days to process the order.

---Climate or other reasons: Usually the total delivery is 5-7 working days, while as the climate or holiday reasons, the delivery will need more days.

If you can not find the answer you want from above, please remember we are always here to help whatever happens, email us onlineserviceworlds@gmail.com, we will attend to any matter and work together with you to resolve it, emails usually will be replied to you no more than 12 hours.

Return & Exchange Policy

1. Return conditions
If items are in the following condition, you may return the item for an exchange within 10 days after you received it.
a. Quality issue
b. Totally damaged during the shipment

Due to below reasons, return for exchange or refund is not allowed.
c. Not interested any more for the product.
d. Mistake order by customer side.
e. Wrong or incomplete shipping address provided by customer.
f. Parcel return due to nobody at home to sign it.

2. Return and exchange procedure
If there is any problem, you may send us an email onlineserviceworlds@gmail.com with the following information:
a. Return reason
b. Pictures of the item
c. Order number or email for placing orders

We then will contact you once we get your email. And please “Do not return to sender.” since it is the invalid address. We will provide the address to you after your case has been verified. As soon as we received return parcel, we’ll send another brand new item as replacement after inspection.

3. Important notes for return and exchange
a. Proof should be provided within 10 days from the day parcel been signed, otherwise, it is hard to verify who is responsible for this.
b. Gift, accessories (i.e. dust bag, straps, keys & padlocks, care booklet, copy of receipt) should be included in return parcel.
c. Only unused item can be accepted.
d. Please insure the return. Otherwise, we will not bear on the lost or damaged products during the shipping process. All shipping cost involved is not refundable.
e. Online tracking number shall be provided after the parcel is shipped out.

We are always here to help whatever happens. Just email us onlineserviceworlds@gmail.com and we will attend to any matter and work together with you to resolve it

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